Crawl sources
Pages MattyBot learns from. Turn on Include subpages to crawl everything under that path (via sitemap when available). Changes here control the weekly crawl and “Crawl all sources”.
| URL | Subpages | Mode |
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Knowledge base
| Document | State | Mode | Chunks |
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Connecting…
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Conversation
Pick a conversation on the left.
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| Playbook | Status |
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Words MattyBot must not use. Shared by both modes — help articles and diagnostic logs use internal terms that should not reach customers. Changes take effect within about five minutes.
| Never say | Say instead | Why (optional) |
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The voice, editable. Changes are validated before publishing — an edit that drops a guardrail or a crisis number is refused, not saved.
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